Instructional Media for Tech

Home

hero_210930.png

Is there a gap between what users do with your product and what they should be able to do? Do too many customers call your tech support line?

Hi, I’m Lisette, a Certified Performance Technologist. I help bridge the gap between what is and what should be, with tools like:

  • curriculum design

  • video tutorials

  • online learning

  • crafted UI text

  • job aids

  • knowledge base articles

  • user guides

  • in-product help

    I keep content focused on the user and solve problems as early in the product life cycle as possible (solutions cost less that way).

    Let’s work together.


I’ve completed projects for:

  • Adobe

  • Apple, Inc.

  • ASK Computer Systems

  • CA FarmLink

  • Clover Network, Inc.

  • Intuit Inc.

  • Level Home Inc.

  • Magento (now Adobe (Magento))

  • Meta

  • Ross Real Estate

  • Santa Cruz Montessori

  • Syva

  • UVP

  • Yo Labs (now Yohana)

  • Zend


Lisette is a versatile writer and instructional designer who excels at translating difficult technical concepts for a variety of audiences. She has a strong eye for detail, creates well-organized and detailed plans and schedules, and can be trusted to always deliver on her commitments. Her writing is very clear, and she creates and presents compelling courseware. She is one of the most trustworthy, focused people I’ve had the pleasure of working with.