Is there a gap between what users do with your product and what they should be able to do? Do too many customers call your tech support line?
Hi, I’m Lisette, a Certified Performance Technologist. I help bridge the gap between what is and what should be, with tools like:
curriculum design
video tutorials
online learning
crafted UI text
job aids
knowledge base articles
user guides
in-product help
I keep content focused on the user and solve problems as early in the product life cycle as possible (solutions cost less that way).
Let’s work together.
I’ve completed projects for:
Adobe
Apple, Inc.
ASK Computer Systems
CA FarmLink
Clover Network, Inc.
Intuit Inc.
Level Home Inc.
Magento (now Adobe (Magento))
Meta
Ross Real Estate
Santa Cruz Montessori
Syva
UVP
Yo Labs (now Yohana)
Zend
“Lisette is a versatile writer and instructional designer who excels at translating difficult technical concepts for a variety of audiences. She has a strong eye for detail, creates well-organized and detailed plans and schedules, and can be trusted to always deliver on her commitments. Her writing is very clear, and she creates and presents compelling courseware. She is one of the most trustworthy, focused people I’ve had the pleasure of working with.”