Chaos2Content
Instructional Media for Tech

Services

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Customer delight

I help design teams avoid customer service issues by applying modern performance support techniques

Content Strategy

Collaborate with designers, developers, researchers, and product managers to design and build products, websites, and content programs. Recommend specific content topics and types. Create and incorporate style guides. Organize and structure content.


Instructional Design

Perform task analyses, select solutions (help articles, technical documentation, job aids, instruction), derive learning objectives, craft solutions, craft skill checks


UX Writing

Collaborate on user flows, craft content that adheres to company voice and tone, provide input on design, craft web app copy and library components




Pricing: $120 USD/hr


Lisette is a versatile writer and instructional designer who excels at translating difficult technical concepts for a variety of audiences. She has a strong eye for detail, creates well-organized and detailed plans and schedules, and can be trusted to always deliver on her commitments. Her writing is very clear, and she creates and presents compelling courseware. She is one of the most trustworthy, focused people I’ve had the pleasure of working with.
— Lesley Kew, Group UX Content Leader: Content Strategy Studio at Intuit
I have known Lisette for over twenty years. During this time she has demonstrated a capability to take on new and varying tasks and succeed in accomplishing each of them. She is an intelligent person who sets the bar for task accomplishment very high and will accept no less from herself or others. I find her to be a most pleasant person and one who interacts well with those above, below or on a par with her. She is color blind when interacting with different ethnicities. I recommend her unreservedly for tasks that are daunting and on time restrictions.
— Bill Hart, formerly National Account Executive, Apple Inc.